Customer Success Specialist

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KazaCare is a platform that offers home care services such as Personal Care, Personal Assistance, Nursing Care & Wellness & Therapy under one roof.

We are looking for a Junior Customer Success Specialist, for a role that promises broad exposure to acquire a range of skills from administration, to client communication, to problem solving.

Your main goal: how happy our customers are, which is core to our mission at KazaCare.
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Roles and Responsibilities:
 

• Handle inbound requests promptly through our different channels: Hotline, Facebook, Direct or Forms
  
  
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guideline
  
  
• Monitor and followup closely on current customer accounts assigned to you
  
  
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
  
  
• Assist in managing our day-to-day customer success operations 
  
  
• Handling administrative tasks such as payment, invoicing and client information
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• Participate in continuous process improvement and implementation of strategies to improve our Customer Experience

Qualifications:

• Minimum bachelors or diploma
• No prior working experience in Customer Success is required.
  You will be trained and coached to be a successful Customer Success Specialist.
• You are fast at emails, and fluent with technology
• You speak English, French, and Creole equally well
• (Bonus) if you have experience as customer service agent

 
Your Profile:
 

• You are empathetic and caring
• You are passionate about people and keeping them happy
• You remain calm under pressure
• You have excellent spoken and written communication skills
• You enjoy solving problems and are entrepreneurial and resourceful
• You are a team player, and are generous with your knowledge, skills, and time
• You are hungry to learn and grow, and thrive in a fast-paced environment
• You are happy to go out of your way to meet your client's needs, even if they come out of office hours​

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Additional Information:

• Salary: Rs. 18,000 per month
• ​Work remotely with daily team calls (During the training period, you will be on-site with our Customer Success Lead)
• Working hours: 9am - 5pm
  ​(on call: Public Holidays and Week-Ends)